Policy

Policy Agreement

Acceptable Use Policy/Terms of Service

Policy Introduction

HPC-ISP has published this Acceptable Use Policy as part of our overall effort to provide high quality, reliable service to our customers; protect the privacy and security of our customers, systems, and networks; encourage responsible use of HPC-ISP’s and other ISPs’ resources; and comply with applicable laws. This Policy describes the types of uses of the HPC-ISP Network which are contrary to our objectives and which are, therefore, prohibited. To achieve our objectives, HPC-ISP may in its sole discretion determine whether a use of the HPC-ISP Network is a violation of this Policy. While it is not HPC-ISP’s intent to monitor, control, or censor communications on the HPC-ISP Network, when we become aware of a violation of this Policy, we may take such action as we deem appropriate to address the violation, as referenced below. This Policy applies to all customers of HPC-ISP services, and to all other users of the HPC-ISP Network. This Policy supplements, but does not supersede, the contracts that customers have with HPC-ISP; if such a contract restricts a use of the HPC-ISP Network that is not addressed in this Policy, the contract will govern with respect to such use.

Prohibited Uses

Uses of the HPC-ISP Network described below are prohibited under this Policy. These descriptions are guidelines and are not intended to be exhaustive.

Illegal/Criminal Activity

The HPC-ISP Network may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.

Security Violations

The HPC-ISP Network may not be used in connection with attempts – whether or not successful – to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

HPC-ISP customers are responsible for maintaining the basic security of their systems to prevent their use by others in a manner that violates this Policy. Examples include improperly securing a mail server so that it may be used by others to distribute spam, and improperly securing an FTP server so that it may be used by others to illegally distribute licensed software. Customers are responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats

The HPC-ISP Network may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.

Offensive Materials

The HPC-ISP Network may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials.

Spam

Spam is an unacceptable use of the HPC-ISP Network. Spam includes any of the following activities:

• Posting a single message, or messages similar in content, to more than five online forums or newsgroups.
• Posting messages to online forums or newsgroups that violate the rules of the forums or newsgroups.
• Collecting the responses from unsolicited email.
• Sending any unsolicited email that could be expected, in HPC-ISP’s discretion, to provoke complaints.
• Sending email with charity requests, petitions for signatures, or any chain mail related materials.
• Sending unsolicited email without identifying in the email a clear and easy means to be excluded from receiving additional email from the originator of the email.
• Sending email that does not accurately identify the sender, the sender’s return address, and the email address of origin.
• Using HPC-ISP facilities to violate another Internet Service Provider’s acceptable use policy and/or terms of service.

Indirect Access

A violation of this Policy by someone having only indirect access to the HPC-ISP Network through a customer or other user will be considered a violation by the customer or other user, whether or not with the knowledge or consent of the customer or other user. As an example, Down Stream Providers are responsible for the actions of customers to whom they provide services operating on the HPC-ISP Network. HPC-ISP will address and attempt to resolve complaints about the actions of customers of Down Stream Providers with the Down Stream Provider.

In addition, this policy applies to any email or content transmitted by you or on your behalf which uses an HPC-ISP account as a mailbox for responses or promotes content hosted or transmitted using HPC-ISP facilities, or which indicates in any way that HPC-ISP was involved in the transmission of such email or content.

The resale of HPC-ISP products and services is not permitted, unless expressly permitted in a written agreement with HPC-ISP.

Consequences

Violations of this Policy may result in a demand for immediate removal of offending material, immediate temporary or permanent filtering, blocked access, suspension or termination of service, or other action appropriate to the violation, as determined by HPC-ISP in its sole discretion. When feasible, it is HPC-ISP ‘s preference to give notice so that violations may be addressed voluntarily; however, HPC-ISP reserves the right to act without notice when necessary, as determined by HPC-ISP in its sole discretion. HPC-ISP may involve, and will cooperate with, law enforcement if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of this Policy.

Incident Reporting

Any complaints regarding violations of this Policy by an HPC-ISP customer should be directed directly to HPC-ISP. Where possible, include details that would assist HPC-ISP in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Log-in/Disconnect Policy

Accounts are sold on a Single log-in basis and cannot be accessed simultaneously by multiple users, using the same username. Dial-up accounts are not intended to be a continuous connection to the service. If anyone is found connected 24 hours or more in a single session they will be considered unattended. HPC reserves the right to interrupt any session over 12 hours to assure equal access to fellow members. Connections will be automatically disconnected during 15 minutes or more of inactivity. Automated means of avoiding inactivity or disconnection are prohibited. Such automated means include electronic or software auto-dialers, programs that maintain an active conection, pinging the mail server, repetitive e-mail checks and other means currently available or developed in the future.

Contact Information

Please contact the HPC-ISP abuse desk by sending email to admin@hpcisp.com.

Revisions to this Policy
Admin@hpcisp.com may modify this Policy at any time, effective when posted to HPC-ISP’s public web site. Notice may also be provided via electronic mail or regular mail.

DISCLAIMER

HPC-ISP is not responsible for any long distance telephone fees.

1. All billing will fall due on the first of each month.
2. HPC is not held accountable for customer’s inadverant inability to use any of
   the aforementioned services.
3. Customers will be subject to a $25.00 reconnect fee if requested within thirty (30) days of disconnect.